Since we know that some questions are more common than others, we have listed some of them with answers..
Use the drop-down menu and choose the category that best applies your question and if you don’t find your answer, please feel free to contact us because we’ll be glad to give you an answer as soon as possible. Your input is basic to help us having a complete FAQs section. In order to reach this goal, we’ll try to add questions to this section and keep it updated, thanks also to your help and thanks to the experience we hope to gain on the Web world.
___________________________ [ ESTIMATE REQUEST] _________________________
1. HOW DO I PLACE AN ESTIMATE REQUEST? To ask for an on line estimate, you need to register and to have therefore your username and password that will be communicated after the request. To fill out the request form, go to Customers Area – Registration – New. If you go to Customer Area, or if you go to the Catalog and you would like to ask for an estimate, you’ll be asked to digit your username and password; once you’ve logged in, you’ll enter a web page which you’ll be able to require an estimate from. Add product you are interested in to your cart, getting to items descriptions by virtual catalog, or by three different searching options in Search section or by entering items in Quick Search and Quick Request section at the top, right-hand side of any page . To go ahead click ESTIMATE REQUEST. If you would like to send it later, remember that your cart doesn’t empty until you confirm it. To modify quantities, go to the Customer Area menu - Cart. Once you sent your on-line estimate request, your cart will be empy and you can view, print and save your estimate, identified by its number and date, whenever you like just clicking on Archieves from Customer Area. In the bottom side of the page you find the possibility to digit your favourite delivery date, the contact person name for the specific estimate request and to add notes. The online estimate number will be displayed. If you want to view it, you’ll find it in Customer Area – Archieves. You will also receive an email confirmation.
2. HOW DOES THE QUICK REQUEST WORK? At the top, right-hand of any page, there is the Quick-Request option, in case you already know both the GB code and the quantity of interested items. Fill out these fields and the cart page will display. Now you will be able to: modify quantities and update the order by clicking on the + button at the line end; delete positions by clicking on X button at the line end; add positions using the Quick Request method (of course if you already know the code) or clicking on BACK TO CATALOG; go on with the order and after you’ve checked the accuracy of datas, send the order by clicking on CONFIRM. The online estimate number will be displayed. You will also receive an email confirmation.
3. WHY DO I HAVE TO REGISTER TO ASK FOR AN ESTIMATE? Because our estimates managing system needs few necessary informations to work. To register you just need to fill out the required fields and send the request. You will be contacted as soon as possible and we’ll give you your username and password which will give you the possibility to enter the Customer Area. Registering is reserved to businesses or VAT registration number owners.
4. HOW DO I ADD OR DELETE POSITIONS OR CLEAR MY CART? Items can be added to cart in various ways throughout the site (Users must be logged on, to enter items into a cart). From Catalog, Search, Quick Search sections by clicking on the + button, otherwise skipping the items data sheet using Quick Request section, just in case you know the code of the item you want to put in cart. Positions in cart can also be always added, modified or deleted before finalizing estimates, using + and X buttons, on the left-hand side of any cart position. You can also clear your cart, deleting all the positions.
5. WHAT ARE THE TERMS OF PURCHASE? You can put items in your cart and send the estimate request at a different time. The goods put in cart do not delete when you get off the Internet connection but they stay there so that you can finalize request when you prefer. You just need to log on to check your cart from Customer Area menu , Cart.
____________________________ [ ORDERING] _______________________________
1. HOW DO I PLACE AN ORDER? Choose the method you prefer:
2. HOW DO I PLACE AN ON-LINE ORDER? To order on line, you need to register and to have therefore your username and password that will be communicated after the request. To fill out the request form, go to Customers Area – Registration – New. If you go to Customer Area, or if you go to the Catalog and you want to view the complete product data sheet, you’ll be asked to digit your username and password; once you’ve logged in, you’ll enter a web page which you’ll be able to order from. Add your purchases to cart, getting to items descriptions by virtual catalog, or by three different searching options in Search section or by entering items in Quick Search and Quick Request section at the top, right-hand side of any page . To go ahead click ORDER and than CONFIRM. The order number will be displayed. If you want to view it, you’ll find it in Customer Area – Archives. You will also receive an order confirmation e-mail with final availability and delivery.
3. HOW DOES THE QUICK REQUEST – QUICK ORDER WORK? At the top, right-hand of any page, there is the Quick-Request option, in case you already know both the GB code and the quantity of the purchasing items. Fill out these fields and the ordering page will display. Now you will be able to: modify quantities and update the order by clicking on the + button at the line end; delete positions by clicking on X button at the line end; add positions using the Quick Request method (of course if you already know the code) or clicking on BACK TO CATALOG; go on with the order and after you’ve checked the accuracy of datas, send the order by clicking on CONFIRM. You will also receive an order confirmation e-mail with final availability and delivery.
4. WHAT ARE THE BILLING OPTIONS? For irregular purchases or new customers, the preferred payment is by credit card or upon delivery. The monthly invoice, with net 30 days payment term from date of invoice, is the billing option commonly applied on approved open accounts, therefore customers that regularly purchase. The payment term may be delayed for big purchasing quantities. For more details please cunsult the Terms and Conditions section by clicking on About You menu .
5. WHAT ARE THE TERMS OF PURCHASE? To become a Gnutti Bortolo Customer, you just need to fill out the request form and send it; after that, you will be directly contacted by email or telephone. Registering is reserved to businesses or VAT registration number owners. To simplify the opening account process, we appriciate trade and bank references or contacts with firms with whom we regularly do business. For more details please cunsult the Terms and Conditions section by clicking on About You menu .
6. HOW DO I PLACE AN INTERNATIONAL ORDER? The international ordering process is the same. English and German are the preferred languages.
7. HOW DO I ADD OR DELETE POSITIONS OR CLEAR A SHOPPING CART? Items can be added to the shopping cart in various ways throughout the site (Users must be logged on, to enter items into a cart). From Catalog, Search, Quick Search sections by clicking on the + button, otherwise skipping the items data sheet using Quick Order section, just in case you know the code of the item you want to put in cart. Positions in cart can also be always added, modified or deleted before finalizing orders, using + and X buttons, on the left-hand side of any cart position. You can also clear a shopping cart, deleting all the positions .
8. MAY I FILL MY SHOPPING CART BUT MAKE PURCHASES AT ANOTHER TIME? You can put items in your shopping cart and send the order at a different time. The goods put in cart do not delete when you get off the Internet connection but they stay there so that you can finalize orders when you prefer.
________________________ [ PRODUCT INFORMATION] _________________________
1. WHOM DO I CONTACT FOR SPECIFIC PRODUCT QUESTIONS? Gnutti Bortolo’s knowledgeable and skilled professionals are always happy to assist you in your search for solutions. If you have technical question there is also our mechanical engineer ready to answer. Just send an email or directly call at +39308926200.
2. WHAT DO 1 OR MORE STARS MEAN, IN THE LIST OF PRODUCTS DATA SHEET? Inside the items data page, the short descriptions can be sided by 1, 2 or 3 stars. Such simbols have meanings specifically for internal stock control. However they mean: 1 star identifies items that will be available until stock exhaustion, 2 stars identify alternative products, 3 stars identify special products kept in stock for specific Customers.
3. HOW CAN I HAVE A CD-ROM CATALOG? Gb-Solution is the complete digital catalog of all in-stock items. To have it it’s so easy, just click here!.
4.. DOES A PAPER CATALOG EXIST? At the moment just the digital version catalog is available, but printing it is a Gnutti Bortolo short-term goal.
5. WHAT ARE THE DIFFERENT WAYS I CAN SEARCH FOR AN ITEM? On the Gnutti Bortolo web site you can reach items data page though different ways:
In the Search section, on the right-hand of the window there is a Special Search for cutting tools that requires specific parameters to be indetified and found, such as Taps, Inserts, Mills and Drills. If you click on one of those , you go to pages which you can select various paramenters from. When choosing the first one, the others automatically self-select, basing on what is available. Now you can: immediately view the items; select the other parameters to define your search untill you view what you’re searching for. To reset the search parameters, click on Reset.
___________________ [ REGISTERING AND UPDATING DATA ] ____________________
1. WHY DO I HAVE TO REGISTER TO VIEW PRICES AND COMPLETE ITEMS PAGES? We regret not heaving our prices available for everybody. Serious reasons support our choice that deal with closed competition. This has nothing to do with keeping our Customers in the dark over pricing. Our prices policy is based on a complex structure of different discounts tables that wants to offer the best price for our Customers. This structure of course reward the more faithful Customers but also aspires to give an optimum quality-price set to whoever fills out the registering form .
2. HOW CAN I REGISTER? Go to Customer Area, Registration, New. Fill out the required sections and send the request. You will be contacted as soon as possible and we’ll give you your username and password which will give you the possibility to enter the Customer Area. Registering is reserved to businesses or VAT registration number owners .
3. HOW CAN I MODIFY OR UPDATE MY PROFILE? Go to Customer Area, Registration, Modify. Log in and you’ll go to the page where your data is, with the chance to click on boxes and modify contents.
4. DO I HAVE TO ALREADY BE A GB CUSTOMER TO GET A USERNAME AND PASSWORD? You do not need to already be a Customer, just fill out the registration form and send the request. To simplify and speed up the opening account process, we appriciate trade and bank references or contacts with businesses which we already regularly deal with.
5. WHAT ARE USERNAME AND PASSWORD? They are two registered Customer identifing fields that allow to go into the Customer Area, then to view the complete items data sheets, to use shopping cart and make online purchases.
6. ARE MY USERNAME AND PASSWORD A CASE SENSITIVE? Yes they are a Case Sensitive, therefore they must be entered the exact same way it was communicated, paying attention to capital-tiny typefaces.
7. HOW DOES GNUTTI BORTOLO GRANT PRIVACY AND SAFETY OF INSERTED DATA? Gnutti Bortolo works within respect and protection of personal data. For more information about it please visit our Privacy Policy section !
_____________________ [ DELIVERY AND INVOICING ] ________________________
1. HOW CAN I RETURN AN ITEM? Basic condition is the returne-goods document. We accept returns of unused items in their original packagings and used items just for tested production defects, within 20 days from the date of shipment. Send an email or call at +39308926207 or send a fax at +39308926220 and, once checked the correspondence to uphere declared conditions, it will follow the good replacement or a credit note. For more details, please cunsult the Terms and Conditions section by clicking on About You menu.
2. WHOM DO I CONTACT FOR CLAIMS FOR DISCREPANCIES IN SHIPMENT? Customers should check orders upon arrival, both with GB carrier and customer select carrier: eventual demages must be immediately communicated. Call directly at +39308926207 or send a fax at +39308926220 and, once the correspondence has been checked and corresponds with the declared conditions, it will follow the good replacement or the return policy. For more details please cunsult the Terms and Conditions section by clicking on About You menu .
3. DO YOU SHIP HAZARDOUS OR V.O.C. MATERIAL? Gnutti Bortolo is equipped to ship or deliver VOC (Volatile Organic Compounds) material or the chemical products such as solvents, diluents etc. However since those products are governed by law depending on destination, it is Customers responsibility to check their legal position on receiving such products. For products that require specific use parameters, please feel free to contact us and ask for appropriate technical data sheets .
4. CARRIAGE PAID OR CARRIAGE FORWARD? If you want to select your carrier, you must tell us. If you ask for carriage paid, GB ships up to 30 kg packages in Lombardia by SDA carrier and out of this region with Italian Mail (or Poste Italiane) or SDA. In any case we require a minimum of 7 € as a freight contribution . When the package has been sent, you can ask us for the delivery code so that you can check your package status on the carrier Website.
5. WHAT ARE THE INVOICING OPTIONS? Through delivery note, Gnutti Bortolo offers transparency of purchases in dealing with small quantities and the possibility of having a single monthly payment. In fact summing up monthly invoice, with net 30-days-end of month payment on approved open accounts, is the method that is usually applied to solid customers that regularly purchase. For small amounts and for occasional Customers, immediate invoice payment can be made either in cash, or with credit card; in these cases of course there won’t be expenses charged.
6.. ARE THERE FREIGHT CHARGES? Gnutti Bortolo does not have a minimum order charge, however for specific economic reasons a small expense contribution will be asked for the rates shown below. The minimal amount for the monthly invoice is 77,50 €, under which the invoicing expenses will be charged: with an amount up to 52 €, expense will be 4 €, from 52 to 77,50 € expense will be 2 €. If you wish to avoid these freight charges, use the immediate invoice option .
7. HOW MAY I RECEIVE MY INVOICE AS SOON AS POSSIBLE? The monthly invoice is normally sent by Postel; however GB offers the possibility to receive the document by email or fax, punctually tha last day of the month. Send your request and you’ll get GB invoice directly on your desk the last day of the month!
______________________ [ ABOUT GNUTTI BORTOLO ] __________________________
1. WHAT IS GNUTTI BORTOLO’S MISSION? GB’s business mission is simply to make Customers purchasing process easy and quick and to free it from all those factors that often become stressful and costly.
2. WHAT GUARANTEES THAT GNUTTI BORTOLO IS A SERIOUS BUSINESS PARTNER? Gnutti Bortolo has been in the Industrial Supply Market for almost a century and this longevity is the evident result of a strong calling for loyalty and honesty that has marked GB business relationships with its Customers and suppliers throughout the years.
3. IS GNUTTI BORTOLO CERTIFIED? Yes, Gnutti Bortolo system is certified. Since June 2007, the Management for Quality System of Gnutti Bortolo SPA is certified according to UNI EN ISO 9001:2000 standard, for application field (EA 29a) “Durable and consumption technical goods trade for mechanical industry”. Click here for downloading certificate.
